Kastrup Airport Passenger Rights and Compensation – Know Your Rights Before You Fly

Overview of Passenger Rights at Kastrup Airport

EC Regulation 261/2004 was created to make sure passengers are treated fairly when flights are disrupted. It requires EU-based airlines to provide help and, when conditions are met, compensation for flight delays, cancellations or boarding denials.

Flights that depart from Kastrup Airport with EU airlines fall within the scope of this regulation. The same applies to flights landing in Kastrup from non-EU countries when operated by an EU airline. In both cases, passengers may be entitled to help and, in some cases, compensation depending on how the disruption happened.

Compensation is not automatic. It depends on the cause and length of the disruption. Airlines are not required to pay compensation if the issue was caused by extraordinary circumstances beyond their control, such as severe weather or air traffic restrictions.

Common Passenger Problems at Kastrup Airport

If you are travelling through Kastrup Airport, your flight might be delayed, cancelled, or a connection may be missed. These situations can be frustrating, but knowing your rights helps you respond quickly. Understanding how passenger rules work can also help you claim support or compensation when it applies.

Kastrup Airport Flight Delays

Flights at Kastrup Airport may be delayed due to technical faults, weather changes, or other operational issues. Each case must be considered on its own to check if any compensation is possible.

What to Do if Delayed at the Airport

• Follow the latest updates on airport screens and airline websites
• Speak with airline staff to understand the delay and ask about food, drinks, or seating options
• Keep important documents like boarding passes, receipts, and delay notices
• Ask for assistance: depending on the delay, the airline may have to offer meals, drinks, or accommodation
• Check your rights: if you arrive more than three hours late and the airline is responsible, you may qualify for compensation

Kastrup Airport Flight Cancellations

If your flight from Kastrup is cancelled, you have the right to:

• Be rebooked on another flight without extra cost
• Receive a full refund of your ticket if you choose not to travel

These options must be offered no matter the reason for the cancellation.

You could be entitled to compensation if the cancellation was announced fewer than 14 days before your departure and the airline is responsible for the disruption. No compensation is required when the cause is outside the airline’s control.

What Documents to Keep

• Your booking or itinerary confirmation
• All boarding passes
• Any written cancellation notices
• Receipts for expenses (food, transport, hotel) during the disruption

Kastrup Airport Missed Connections

Connections can be missed if earlier flights are delayed, rescheduled, or boarding is slow. Sometimes long lines or short layovers also play a role.

If your trip was booked under one reservation and you missed your connection due to a delay or cancellation, the airline may need to provide a new route and support at the airport.

If a connection is missed, a passenger may be entitled to:

• A replacement flight to reach the final destination
• Meals or hotel if the waiting time is long
• Compensation, if the airline is responsible and the delay is significant

Kastrup Airport Denied Boarding

Sometimes airlines departing from Kastrup Airport accept more bookings than available seats. Even with a confirmed ticket, you may be refused boarding if the flight is overbooked. When this happens and it is not your fault, the airline must offer help, such as food, drinks, and a choice between rebooking or refund.

Under such circumstances, passengers are entitled to choose between a replacement flight or receiving a full refund. While waiting, the airline must provide basic care such as meals and refreshments. Compensation amounts are determined by how far you were meant to travel and how late you arrived at your final destination.

Kastrup Airport Long Queues & Security Delays

At busy times, long queues at security or check-in at Kastrup Airport can lead to missed flights. If the delay was caused by airport-related issues and not by the passenger, the airport or airline may offer assistance. Depending on the case, responsibility could lie with the airport, airline, or both.

Kastrup Airport Baggage Issues

If your baggage is delayed after arriving at Kastrup Airport, the airline should deliver it within a few days. While waiting, you may buy basic items like clothing or toiletries and later request reimbursement. Make sure to keep all receipts and file a report before leaving the airport.

If your bag is lost or arrives damaged, you have the right to file a claim with the airline. Compensation is possible under international rules, but it is limited. The airline may require evidence of the loss, such as photos or receipts, so it’s important to report the problem as soon as possible to support your claim.

Kastrup Airport Strikes & Extraordinary Circumstances

Disruptions at Kastrup Airport may be caused by factors such as employee strikes or adverse weather conditions. These types of events are generally regarded as beyond the airline’s control, so compensation may not be granted in such cases. Still, airlines must provide help, such as food, accommodation, or a new flight, when plans are affected.

How to Claim Compensation at Kastrup Airport

If your flight from or to Kastrup Airport was delayed, cancelled, or you were denied boarding, you might be able to claim compensation under EU law. The process is not complicated if you follow a few clear steps.

Three easy steps

1. Collect your travel documents, such as a boarding pass or booking confirmation
2. Check if your flight meets the rules via Lennuabi
3. Submit your compensation claim

The time limit for making a claim depends on local rules. In Denmark, you generally have up to 3 years from the flight date to submit your case.

While documents help support your case, they do not guarantee approval. It is helpful to include messages from the airline that explain the reason for the disruption. If you had extra expenses, keep all receipts. These may be taken into account during the airline’s review of your request.

Why Use Lennuabi for Compensation Claims?

Getting compensation after a flight issue can take time and effort. With Lennuabi, the process becomes clearer and less stressful. We provide guidance every step of the way so that you can focus on what comes next.

Legal Experts Who Understand Airport-Specific Challenges

Our team works with cases from many European airports, including Kastrup. We understand how different local practices and airport operations can affect compensation claims. This knowledge helps us handle each case with care and attention to detail.

Fast Claim Process

Lennuabi is designed to make claiming as smooth as possible. There’s no need to face confusing procedures or endure extended waiting times. We prioritise efficiency and clarity at every stage, ensuring the process remains straightforward and timely..

No Win, No Fee Policy

You only pay if your claim is successful. If the outcome is not successful, there are no costs involved. This model enables you to pursue your rights without incurring any upfront payments.

Faced a Flight Disruption at Kastrup Airport? Lennuabi Can Help You Move Forward

Unexpected flight problems can leave you feeling stuck. Whether your plans changed last minute or you are still waiting for answers, dealing with it all can be overwhelming.

That is where Lennuabi comes in. We know how passenger rights work and guide you through the claim process clearly and calmly.

No success, no fee. That is how we work.